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Every question and answer is validated on 7 dimensions, detecting hallucination, missing data, user feedback and lacking answer quality
User and AI feedback is captured across every interaction. Tiggers workflows to improve improve answer quality at every question.
Workflows treat eat flagged question with importance, questions stay in "needs attention" until relevant actions are taken.
Find questions that need attention, take actions, review outcome and drive better answer quality everyday
Find questions that need attention, take actions, review outcome and drive better answer quality everyday
Twig analyzes 1000s of documents and presents support agents with a customer ready draft in 6 seconds. Agents review, make slight edits and respond to customer tickets.
Embed Twig's AI chatbot on your website, help center or api docs. Chatbots can be customized to look and feel like your website and help customers 24/7.
Browser extension works across all apps. Less context switch means more adoption. Gmail and MS Outlook extension helps you use when responding to customer emails.
While your support agents are reading the customer question, Twig silently analyzes thousands of documents and prepared a customer ready draft.
Its not AI or humans, its always AI + Humans to offer great customer experience.Twig's hybrid inbox lets you add additional information to AI answers.
Twig's AI reviews all available information and prepared a customer ready draft in 10 seconds
AI Chat Bots work within your help center and offer customers with answers instead of links, deflecting customer questions.
Twig's AI reviews all available information and prepared a customer ready draft in 10 seconds
AI Chat Bots work within your help center and offer customers with answers instead of links, deflecting customer questions.
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Lending applications and be confusing and customers have several question. Let AI help customers 24/7.
Looking up last payment, amount due , getting statements etc can all be done with AI agents, giving back time to your support and operations teams.
Let AI Agents provide uptodate information on status of customer payments, working 24/7, these agents 2x customer statsfaction.
Enforcement actions are forcing compliance teams to ensure KYC is done across the board, 40% of support questions in your queue are KYC related. AI can help deflect these questions.
Let AI Agents support your users, providing them guidance on how they can benefit from all your products.
AI Chat Bot helps your customers get instant answers to questions without having to call or visit the bank
Avoid hundreds of hours spent by tax prepares and support staff in responding to customer during tax season.
When providing tax filing data, users have question related income, expensence, claims etc. Let AI answer those questions from IRS guidelines. Your TaxPrepares can review before filing.
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Highlights
- AI Agents can now be embedded in your SaaS app.
- Session memory makes follow-up responses quicker.
- Outlook native plugin, brings Twig AI into your inbox.
Built from ground up with for customer experience teams unique needs.
"I was told what we wanted was infeasible by other vendors. Twig has saved us 100s of hours in operational time and improved reliability doing so."
Jennifer Schaen
SVP, Customer Experience
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"Twig AI helped us get a first response rate by 35% with no extra effort by the support agent"
Zach Johnson
Head of Success CX
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