Resolve 80% of Support Tickets — Automatically
Twig connects to your existing stack and starts resolving tickets from day one, automatically.
“We cut first-response time by 60% in the first two weeks.”
— Katie Ferraro, BabyLedWeaning
Twig works fully autonomously or as a copilot alongside your agents — you choose the level of automation.
Free plan includes 100 AI answers/mo · No credit card required
SOC 2 Type II Certified|No credit card required|Setup in under 30 minutesSee how agents handle any ticket type
Hi, I just noticed I was charged twice for my Pro subscription this month. Can you help me get this sorted out?
Hi Sarah, thanks for reaching out. I found the duplicate charge on your account from March 12th. I’ve already initiated a refund of $49.00 to your card ending in 4821 — you should see it within 3–5 business days. I’ve also flagged this to prevent it from happening again. Is there anything else I can help with?
Agent Decision Flow
Understand Intent
Triage to Scenario
Check Agent Config
Generate Response
Self-Evaluate
Send to Customer
What This Means for You
Duplicate charge resolved in seconds
Your agent pulled up Sarah’s billing history, confirmed the duplicate, and issued the refund — all without a human touching the ticket. This is the kind of L1 work that eats 40% of your team’s day.
Response Time
28s
vs 4hr avg
Cost
$5
vs $15–$30 manual
Availability
24/7
Seasonal Spikes
Handled
70%
Fewer Tickets to Your Team
< 30s
Average First Response
40%
Lower Support Costs
Up and running in under 30 minutes
Step 1
Connect your stack
30+ integrations including Zendesk, HelpScout, Confluence, and Jira. Live in under 30 minutes.
Step 2
Train on your data
Twig ingests your docs, tickets, and SOPs. No manual tagging required.
Step 3
AI handles tickets
Agents resolve, escalate, or draft — autonomously or alongside your team.
Teams Like Yours, Already Seeing Results
What Powers Your Autonomous Agents
30+ Data Connectors
Robust data connectors handle single sign-on, retries, last load time frames, lookback limiters, and data re-ingestion logic.
Download the AI Agents Playbook
Learn how top CX teams cut ticket volume by 70% with autonomous agents
End-to-End Autonomous CX Coverage
50%less time spent on every support ticket
Twig analyzes 1000s of documents and presents support agents with a customer ready draft in 6 seconds. Agents review, make slight edits and respond to customer tickets.
The ROI Support Leaders See
90%
Faster First Response
From minutes to seconds — customers get answers instantly, not after a queue.
Basis
See how Basis did it →70%
Autonomous Resolution
Tickets resolved without human intervention — your team focuses on what matters.
Avg across 1,200+ agents
Read the case study →40%
Lower Support Costs
A 20-person team saves ~$125K/year. Same quality, fewer escalations.
Avg across customers
See the results →
Your Team, 10x More Productive
Twig handles the repetitive tickets so your team can focus on complex, high-value conversations that drive retention.
- ✓Reduce ticket volume by 70% — without hiring
- ✓Built-in quality checks ensure answers meet your standards before they send
- ✓Automatic escalation to your team when the AI isn't confident
Autonomous Agents for Every Team
For End Users
- ✓Get instant, accurate answers from AI
- ✓Issues resolved without waiting
- ✓Cited sources you can trust
For Support Agents
- ✓AI handles routine tickets autonomously
- ✓Focus on complex, high-value issues
- ✓Review and improve agent behavior
For CX Leaders
- ✓Track autonomous resolution rates
- ✓Deploy in minutes, no IT needed
- ✓Monitor agent confidence and accuracy
What Our Customers Say
Stop Losing Tickets to Slow Response Times
Your customers expect instant answers. Your team deserves to focus on what matters. Twig makes both happen.
SOC 2 Type II|No credit card required|Live in under 30 minutes