AI augmented support agents
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%.
Explore live examples now
AI models are trained on publicly available data.
What CX leaders are saying
Increase productivity - Reduce variance in support quality
Our product is complex, tier 1 support is very uneven in the quality of their responses.
Aaron
CEO @ Logistics Software Platform
We want to reduce the number of support questions that reaches support people, saving their time for complex tickets
Igor
CEO @ Managed dev-tools cloud provider
Too many reference docs. Hard to find the right answers. Would put it on the forums first.
Michael
Engineering Leader @ Major dev-tools provider
Reduce support requests for commonly answered items.
Blake
Co-Founder @ Integration api product
We want users to be able to type their question and have the correct article shown, or better, answered directly.
Carl
CEO @ SaaS Platform
I want customers to be able to type things like 'How do I change the color of a Sticky Note?' without having to dig through our docs site.
Shwit
VP @ SaaS Platform
We have internal documentation and knowledge base. I would like to ask questions and get answers from the documentation.
Ivan
Dir of Support @ SaaS App Platform
Helping our customers get better and quicker answers, and saving our staff time.
Avner
VP of Support @ Oauth Security Platform
An AI Co-Worker for your customer support agents
Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses.
Technology for better CX
We use the latest AI has to offer to make every support agent a superstar.
AI Recommended Responses
- AI scans through all your documentation, knowledge bases, support tickets etc to provide a recommended responce
Citations
- Citations help you know that the response is accurate and increases trust.
Feedback loops
- AI betters itself by learning from your agents .
Solving key problems
Improving agent productivity keeping high quality CSAT is critical to every CX organization.
Agent Productivity
- Replace busy work with human empathy.
Improve Standards
- Brings higher minimum standards on response quality.
Sentiment Analytics
- Helps agents notice potential risks in responses.
Ingest enterprise knowledge
Twigs data pipelines integrate with most popular documentation and knowledgebase products.
Automated daily refreshes
- Data pipelines pull data directly from sources
Understand document-specific structure
- Twig understands the visual semantics of data sources and respects.
PII Anonymization
- Twig sanitizes data and removes any PII data.
Link back to the source
- Twig's citations can take users to the source, improving usage of your docs.
Super-Powers for support agents
Give powerful tools to support agents to improve the quality of customer engagement.
Agent Productivity
- Replace busy work with human empathy.
Improve Standards
- Brings higher minimum standards on response quality.
Sentiment Analytics
- Helps agents notice potential risks in responses.
