Sera — by Twig

Meet Sera. Your AI front desk that never sleeps.

Trained on your business in minutes. Sera answers questions, qualifies leads, books meetings, and resolves 70% of support tickets — on chat, voice, and email.

“Our web leads and workshop customer inbox is run handled by Sera.”

Katie Ferraro · BabyLedWeaning

Trusted by support teams at —

BasisWiserBaby Led WeaningVouched

Trusted by 1,200+ support teams worldwide

See all case studies →
SOC 2SOC 2 Type II Certified|No credit card required|Setup in under 30 minutes
Sera, an AI agent from Twig

Hello, I'm

Sera

AI Agent · Twig

Online

Runs your front desk

Answers · Qualifies leads · Schedules · Converts

Reach her on any channel

Chat· Email· Voice

Always on, always learning

24/7 · No holidays · Improves daily

See how Sera handles every visitor conversation

MMaya| Visiting your site
9:14 AM

Hi! I’m looking for prenatal yoga classes — I’m 22 weeks pregnant. Do you offer beginner-friendly sessions and what does pricing look like?

AITwig Agent

Hi Maya — congrats! Yes, our Prenatal Foundations series is built for second-trimester beginners. Sessions run Tue/Thu mornings and Sat afternoons, $28 drop-in or $99 for a 4-class pack. Your first class is free. Want me to hold a spot for this Thursday at 10 AM, or send the full schedule?

Agent Decision Flow

Understand Intent

Visitor enquiryprenatal yoga + pricing

Triage to Scenario

Matched: EnquiryServices & Pricing

Check Agent Config

Sera set to qualify leads and offer trial

Generate Response

Drafted answer using Class_CatalogPricing_Sheet

Self-Evaluate

Confidence: 95%passed quality checks

Send to Visitor

Answer delivered + trial class offered

What This Means for You

Turned a question into a qualified lead

Maya got an instant, specific answer instead of a contact form. Sera answered the pricing question, matched her to the right class, and offered a trial — the kind of front-desk follow-through that converts visitors before they bounce.

Response Time

12s

vs hours via form

Lead Captured

Yes

with intent + context

Availability

24/7

After-hours

Covered

See It In Action

Watch Sera handle a real call

Two minutes. No pitch — just Sera resolving a customer question on voice.

Platform Features

What Powers Your Autonomous Agents

30+ Data Connectors

Robust data connectors handle single sign-on, retries, last load time frames, lookback limiters, and data re-ingestion logic.

Testimonials

What Our Customers Say

Your AI front desk, live in 30 minutes

Train Sera on your business, drop her into chat or voice, and start resolving tickets today. Free to start — no credit card.

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SOC 2SOC 2 Type II|No credit card required|Live in under 30 minutes