Headquartered in San Mateo, California, Twig is building the next generation of AI solutions for customer support and success teams.
Seasoned Leadership
Our executive team brings over 20 years of combined experience in customer support, customer success, and AI Platforms—ensuring every roadmap decision is grounded in real-world CX expertise.
World-Class Practitioners on Deck
We’ve assembled leading AI researchers and CX strategists under one roof—collaborating daily to deliver a customer-built AI platform that truly understands and elevates the support and success experience.
Outcome-Driven Culture
Above all, we pride ourselves on delivering measurable outcomes: faster response times, higher satisfaction scores, and streamlined operations that empower our customers to delight their users at scale.
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Twig’s success is rooted in continuous engagement with customer experience professionals:
Integrated CX Expertise
We’ve embedded world-leading CX practitioners alongside our AI engineers—ensuring every feature reflects real-world support and success workflows.
Co-Design and Pilot Programs
Support and success teams from leading FinTech and e-commerce brands partner with us in early access pilots, providing direct feedback that shapes our roadmap.
Community-Driven Innovation
Our technical team’s wins at AI hackathons like AIGhouse underscore our active role in the broader AI & CX ecosystem—collaborating on open challenges and sharing learnings.
Ongoing Knowledge Sharing
Through webinars, workshops, and roundtable discussions, we surface best practices and lessons learned—helping the entire CX community elevate their AI strategies.
CX Leaders do not want to buy yet another software that does not work. Twig prides itself on outcomes. Our pricing model reflects that, out plans come with unlimited seats, you pay 0.99 cents per question answers. Thats it. If you benefit we benefit.
- Unlimited users
- UnLimited AI agents
-UnLimited data sources
- Pay only for answered questions.
Twig is backed by a powerhouse syndicate of venture and angel investors who share our vision for transforming customer support with AI:
Race Capital – a top-tier VC renowned for scaling category-defining SaaS startups.
PathVC – another leading venture partner with deep expertise in enterprise AI and go-to-market acceleration.
30+ Strategic Angels – senior leaders and innovators from companies like Cisco, Zuroa, Meta, and more, providing hands-on guidance and unparalleled industry connections.
Their collective support not only validates our market opportunity but also fuels our hyper-growth—equipping Twig with the resources, mentorship, and network to accelerate product innovation and global expansion.
We're hiring across most roles. If you're located in San Francisco we'd love to have you join our in-person office.
Open Roles
