Customer Outcomes
See how teams are using Twig to transform their customer support operations.
90%
faster first response
Basis Technologies fields a constant stream of deep product, integration and compliance questions across their Customer Experience, Product Marketing and Revenue teams. Answering them meant digging through documentation, Slack threads and past RFP responses. Twig replaced that manual research with team-specific AI assistants — cutting response times and RFP turnaround alike.
Read the Basis storyHow Climb Credit Delivers Faster Responses with Twig
Climb Credit reduced support friction and improved response times for students and school partners using Twig's AI-powered support.
Read more →How Wiser Empowers Their CX Team with Twig
Wiser delivers faster, more accurate customer support by instantly resolving technical questions and platform issues using Twig.
Read more →
How Basis Accelerated Customer Responses 60% with Twig
Basis Technologies replaced manual research with AI assistants powered by Twig, accelerating customer responses and RFP turnaround times.
Read more →
How Baby Led Weaning Delivers Instant Answers to Parents
Baby Led Weaning by Katie Ferraro delivers instant answers to parents while guiding them to courses — reducing support load and improving conversion.
Read more →
How Vouched Resolves Identity Verification Issues with AI
Vouched resolves identity-verification issues faster and delivers clearer technical explanations to customers directly inside Zendesk with Twig.
Read more →How TFX Handles Tax Season Surges with AI
TFX handles peak-season support surges by using Twig to instantly answer tax questions from the full IRS corpus, reducing load on specialists.
Read more →
