AI Receptionist for Plumbers, HVAC & Electricians — Never Miss a Service Call
AI receptionist for home services that answers every call in seconds, dispatches urgent jobs, books estimates, and texts back missed calls — for less than the cost of an answering service.
Starts at $349 /month · covers ServiceTitan, Housecall Pro, FieldEdge, Jobber
TL;DR
Sera answers home service calls 24/7, dispatches urgent jobs, books estimates, and texts back every missed call. Plumbers, HVAC, and electricians using Sera recover $4,000–$12,000/month in previously-lost jobs.
Why Home Services teams use Twig
Sera, Twig's AI receptionist for home services (plumbers, HVAC, electricians, roofers, contractors), answers every call live, identifies emergency vs. routine jobs, books estimates and service calls directly into ServiceTitan / Housecall Pro / Jobber, and texts back any missed caller within 30 seconds. Home service businesses using Sera recover $4,000–$12,000/month in jobs that previously went to voicemail.
Key Takeaways
- ✓Answers every call in under 2 seconds — including after-hours emergencies
- ✓Identifies urgency (burst pipe, no heat, no power) and dispatches accordingly
- ✓Books estimates and service appointments into ServiceTitan, Housecall Pro, Jobber, Service Fusion
- ✓Texts back every missed caller within 30 seconds — recovers 30–50% of lost jobs
- ✓Handles routing for multi-tech crews and pricing range questions
- ✓Costs less than a typical answering service; books jobs answering services can't
Home Services Support Challenges
Home service calls are time-sensitive — if you don't pick up, the customer calls the next guy
Answering services take messages but don't book jobs or dispatch emergencies
After-hours emergencies cost lost revenue when you can't answer
Hiring a CSR is $40k+/year — and they only cover 40 hours/week
Voicemail-to-callback conversion is brutally low; most messages never convert
How Sera handles a typical home services call
A homeowner calls at 11:30pm — their hot water heater just started leaking everywhere:
- Sera answers on the second ring with your company name
- Identifies it as an emergency (active leak, water damage risk)
- Gets the address and asks if they've shut off the water
- Dispatches your on-call tech with full job details via SMS
- Calls the homeowner back with ETA and tech name
- Logs the emergency job in ServiceTitan / Housecall Pro
By the time you wake up, the emergency was resolved, the customer is happy, and there's a $1,200 invoice in the system. Without Sera, that call would have gone to voicemail, the customer would have called the next plumber on Google, and you'd have lost the job.
What Sera covers for home service businesses
Emergency dispatch — Identifies urgency, routes to on-call techs, handles after-hours and weekend emergencies. Critical for plumbing, HVAC, and electrical.
Estimate & service booking — Books estimates and scheduled service calls directly into ServiceTitan, Housecall Pro, Jobber, Service Fusion, and FieldEdge — based on tech availability, skills, and territory.
Missed-call text-back — Texts every missed caller within 30 seconds with a booking link. Recovers the 30–50% of calls that traditionally die in voicemail.
Pricing & service questions — Answers common questions ("do you do drain cleaning?", "what's the service call fee?") using your published pricing.
ROI for home services businesses
A typical plumbing/HVAC business loses 200+ inbound calls per month to voicemail. At an average job value of $400 and a 25% missed-call-to-booked-job conversion, that's $20,000+/month in lost revenue. Sera recovers most of this for a fraction of the cost of a single CSR seat.
Frequently Asked Questions
How does an AI receptionist for plumbers work?
Sera answers every inbound call using a natural voice agent. She identifies the job type (clogged drain, water heater, leak), assesses urgency (active flooding = emergency dispatch; running toilet = scheduled estimate), checks tech availability in ServiceTitan or Housecall Pro, and books the job directly. Emergency calls get routed to your on-call tech immediately.
Can AI handle HVAC call answering?
Yes. Sera handles HVAC service calls including no-heat/no-cool emergencies, scheduled maintenance, system replacement consultations, and seasonal tune-ups. She integrates with ServiceTitan, Housecall Pro, and FieldEdge to book directly into your tech schedules.
Does this work as an AI dispatcher for electricians?
Yes — Sera identifies job type (panel upgrade, no power, lighting install), gets address and access details, books into the right tech's schedule based on skills and location, and sends confirmation texts. Emergency situations (no power, sparks, burning smell) trigger immediate dispatch protocols.
What is missed-call text-back for HVAC and home services?
When a call hits voicemail or goes unanswered, Sera automatically texts the caller within 30 seconds with a booking link and personalized message: 'Hey, sorry we missed you — were you calling about a service issue? Tap here to book or reply with details.' Recovers 30–50% of would-be lost jobs.
How is this different from a regular answering service?
Traditional answering services take messages and forward them — you still have to call back, qualify the job, and schedule. Sera actually books the job, dispatches emergencies, and integrates with your field service software. The recovered job revenue typically pays for the system within the first 2–3 weeks.
How much does this cost compared to hiring a CSR or answering service?
A full-time CSR is $40,000–$55,000/year and only covers business hours. A traditional answering service is $200–$500/month but doesn't book jobs. Sera costs less than most answering services AND books jobs / dispatches emergencies — covering 24/7 for a fraction of a CSR salary.
