Twig vs PolyAI
PolyAI focuses on voice IVR replacement at per-minute pricing. Twig focuses on autonomous ticket, email, and chat resolution at $5/ticket.
PolyAI builds voice-first AI agents for contact centers. See how Twig compares for teams whose support volume is tickets, email, and chat.
Full Feature Comparison
| Feature | Twig | PolyAI |
|---|---|---|
| Autonomous AI Agents | ||
| Ticket / Email / Chat Resolution | ||
| Voice IVR Replacement | ||
| Published Pricing Rate Card | ||
| Setup Time | 30 minutes | ~6 weeks |
| 30+ Data Connectors | CCaaS-dependent | |
| Self-Evaluation & Quality Checks | ||
| Published Accuracy Methodology | ||
| Managed Onboarding by AI Specialists | ||
| Free Tier Available | ||
| SOC 2 Type II Certified | ||
| 7-Dimension Quality Scoring |
What switching from PolyAI to Twig looks like
Connect your helpdesk
Twig plugs into Zendesk, Intercom, Freshdesk, and 30+ tools. No data migration needed.
AI Specialist configures your agent
Managed setup based on learnings from 30+ deployments. You don't lift a finger.
Tickets resolving autonomously
Quality checks ensure accuracy from day one. Your team focuses on complex issues.
PolyAI typical timeline: ~6 weeks kickoff-to-live for voice deployments
Why Teams Choose Twig over PolyAI
Purpose-built for 70%+ of B2B SaaS support volume (tickets, chat, email)
Published rate card vs voice-minute pricing that requires a sales conversation
Deep helpdesk integrations (Zendesk, Salesforce, Intercom) vs CCaaS-only
Published 7-dimension accuracy methodology vs gated enterprise docs
Common Questions When Switching
Is $5/ticket really all-in?
Yes. $5/ticket includes managed onboarding by AI Specialists, quality checks on every answer, all 30+ integrations, and ongoing answer quality management. No hidden fees.
Can Twig handle our volume?
Absolutely. Our Enterprise tier supports 5,000+ tickets/month with volume discounts and dedicated AI Specialists. We handle 100,000+ tickets for customers today.
What about enterprise security requirements?
Twig is SOC 2 Type II certified with AES-256 encryption, PII screening, role-based access, SSO/SAML, and US/EU data residency options.
Will our existing helpdesk still work?
Yes. Twig integrates natively with Zendesk, Intercom, Freshdesk, HelpScout, and 30+ other tools. No migration required — Twig works alongside your current stack.
Start resolving tickets for $5 each
No minimums, no long contracts. Scale when you're ready.
