2X Faster

First Responses

.

Twig AI drafts responses to your customer queries
referencing help articles, resolved tickets and support channels.

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Unparalleled Features, Unmatched Benefits

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Explore Live Models

Built from ground up with for customer experience teams unique needs.

We helped Basis save 50+% in customer response time.

Per, Jennifer Schaen - SVP, Basis Customer Experience

See How We Did It

AI Brain built for CX teams

Built from ground up with for customer experience teams unique needs.

Factual answers you can rely on

Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

Control how AI responds to questions

Your CX team can review AI answers and add tribal knowledge. Twig's Semantic Cache remembers overrides and refines responses.

AI Personas mapping to multiple CX roles

Customer experience consists of support, success, operations, and onboarding roles. Twig has multiple AI personas, each specializing in a specific topic and tailored to the unique style of each CX role.

Ecosystem Data beyond docs

Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

Personalized AI in your own style

Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

Insights to help you oversee and refine AI

Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.

Join 7400+ reps using our Customer Support AI Model

AI agent-assist & customer self-service modes

1+ year of usage report from enterprise teams

Playbooks sourced from CS leaders

Get Team Access

Twig in the CX Community

Actively involved with customer experience leaders & professionals

“Twig AI helped us get a
first response rate by 35%
with no extra effort by the
support agent"

Zach Johnson, Head of Customer Experience

Read the Full Case Study

FAQs

Everything you need to know adopting AI brain for your CX Team

How do I justify the ROI on CX Brain?

40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

Twig vs ChatGPT ?

Twig works with your private data sources which are refreshed every week. Learn more

Twig vs InHouse AI ?

Enterprise AI can seem simple to start with but get complex very fast. Learn more

Twig vs ChatBots ?

ChatBots are great for consumer applications where question types and responses are limited. Learn more