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Quality workbench

50% less time spent on every support ticket

Twig analyzes 1000s of documents and presents support agents with a customer ready draft in 6 seconds. Agents review, make slight edits and respond to customer tickets.

Chatbots work 24/7

Embed Twig's AI chatbot on your website, help center or api docs. Chatbots can be customized to look and feel like your website and help customers 24/7.

Works across apps with browser ext

Browser extension works across all apps. Less context switch means more adoption. Gmail and MS Outlook extension helps you use when responding to customer emails.

ZenDesk native app

While your support agents are reading the customer question, Twig silently analyzes thousands of documents and prepared a customer ready draft.

Hybrid inbox lets you work along side AI

Its not AI or humans, its always AI + Humans to offer great customer experience.Twig's hybrid inbox lets you add additional information to AI answers.

Accurate answers with our quality workbench

AI becomes dependable when answer quality is high. Twig's quality workbench lets you automatically evaluate every question and answer on 7 dimensions.

1200 Support Agents ♥️ Twig

See it in Action

2x Support Capcity within 3 months

B2B SaaS
FinTech
Lending
Payments
Community Banks
Tax Preparers

B2B SaaS AI

Reduce 50% of time spent in answer research

Twig's AI reviews all available information and prepared a customer ready draft in 10 seconds

Deflect 60% of customer questions

AI Chat Bots work within your help center and offer customers with answers instead of links, deflecting customer questions.

FinTech AI

Reduce 50% of time spent in answer research

Twig's AI reviews all available information and prepared a customer ready draft in 10 seconds

Deflect 60% of customer questions

AI Chat Bots work within your help center and offer customers with answers instead of links, deflecting customer questions.

Lending AI

24/7 Lending Application Guidance

Lending applications and be confusing and customers have several question. Let AI help customers 24/7.

Personalize Servicing Support

Looking up last payment, amount due , getting statements etc can all be done with AI agents, giving back time to your support and operations teams.

Payments AI

Status lookups

Let AI Agents provide uptodate information on status of customer payments, working 24/7, these agents 2x customer statsfaction.

KYC support

Enforcement actions are forcing compliance teams to ensure KYC is done across the board, 40% of support questions in your queue are KYC related. AI can help deflect these questions.

Community Bank AI

Cross Sell Support

Let AI Agents support your users, providing them guidance on how they can benefit from all your products.

Enquiries

AI Chat Bot helps your customers get instant answers to questions without having to call or visit the bank

Tax Prep AI

AI PreTrained on IRS Data

Avoid hundreds of hours spent by tax prepares and support staff in responding to customer during tax season.

OnBoarding Support

When providing tax filing data, users have question related income, expensence, claims etc. Let AI answer those questions from IRS guidelines. Your TaxPrepares can review before filing.

Future of
Customer Experience

Twig is an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7.

Twig V1.2: Oak

Released: Oct 2024

Highlights

  • AI Agents can now be embedded in your SaaS app.
  • Session memory makes follow-up responses quicker. 
  • Outlook native plugin, brings Twig AI into your inbox.
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Future of

Smart SaaS Application

.

Twig is an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7.
Try Live AI-model
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for End Users
for Support Agents
for CX Leaders
Take actions by chating with AI
Twig converts your requests into API calls that can take actions, like fetching user specific information or starting a work
Tech Support
Instant responses for user questions
Users don't have to log a ticket and wait for an answer, let Twig gives a anwer instantly. While your agents can jump in and add additional information if they need.
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Factual answers you can rely on
Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.
Take Actions by chatting with AI
Instant responses for user questions
Factual answers you can rely on
Personalize AI in your own style
Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.
Support Agents
Ecosystem Data goes beyond your internal docs
Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.
Knowledge Base built in
Create templated responses and macros to provide contextual responses with the built-in knowledge base module.
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Personalize AI in your own style
Ecosystem Data goes beyond docs
Knowledge base built-in
Drive agent productivity with an eagles view
Detailed analytics helps admin users analyze usage across CX teams, driving agent productivity.
Detailed analytics
Fast deployments with zero IT Support
Twig AI is fully managed from the UI, with the Twig team helping you get started and achive high accuracy rates. Most deployments require no IT support.
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Insights to monitor customer experience
Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and  refinement to the AI model.
Drive agent productivity with an eagles view
Fast deployment with zero IT support
Insights to monitor customer experience

Twig V1.2: Oak

Released: Oct 2024

Highlights
- AI Agents can now be embedded in your SaaS app.
- Session memory makes follow-up responses quicker.  
- Outlook native plugin, brings Twig AI into your inbox.

Explore Live Models

Built from ground up with for customer experience teams unique needs.

"I was told what we wanted was infeasible by other vendors. Twig has saved us 100s of hours in operational time and improved reliability doing so."

Jennifer Schaen 
SVP, Customer Experience

"Twig AI helped us get a first response rate by 35% with no extra effort by the support agent"

Zach Johnson
Head of Success CX

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AI in Customer Support

Customer Service Trend Report

The Future of Client Retention: Why AI Personal Assistants Belong in Every Success Platform

AI personal assistants are revolutionizing client retention strategies by enhancing efficiency, personalizing interactions, and providing data-driven insights. These tools empower customer success teams to address issues proactively and foster loyalty through tailored experiences. As businesses integrate AI into their success platforms, they position themselves for a competitive edge in retaining customers.

Customer Service Trend Report

AI Personal Assistant for Customer Success: A Day in the Life of a Modern CSM

The role of Customer Success Managers (CSMs) has transformed from client support to a strategic business function, with AI personal assistants enhancing their efficiency and effectiveness. These tools streamline daily tasks, provide real-time insights, and enable proactive customer engagement, ultimately driving retention and business growth. As organizations prioritize customer success, integrating AI becomes essential for delivering personalized experiences and fostering long-term relationships.

Customer Service Trend Report

Voice of the Customer, Powered by AI: How Personal Assistants Help Capture and Act on Feedback

AI personal assistants are transforming the way businesses capture and analyze customer feedback, leading to quicker insights and improved customer satisfaction. By automating feedback collection and utilizing advanced algorithms for sentiment analysis, these tools help organizations create a more responsive, customer-centric environment. Companies that integrate AI personal assistants enhance their ability to act on insights, ultimately driving client retention and satisfaction.

Voice of customer support

Churn Prediction and CAC: How Data-Driven Client Success Teams Improve Growth Efficiency

In the competitive SaaS landscape, balancing Customer Acquisition Cost (CAC) and user retention is crucial. Data-driven client success teams leverage churn prediction models to enhance customer engagement, reduce churn, and ultimately improve profitability. By implementing advanced strategies and technology, businesses can achieve sustainable growth and foster client loyalty.

Voice of customer support

Why a Modern Customer Success Platform is Your Best Weapon Against Rising Acquisition Costs

Modern customer success platforms are essential tools for businesses aiming to combat rising customer acquisition costs (CAC) amid fierce competition and budget constraints. By enhancing customer engagement, reducing churn, and fostering advocacy, these platforms help organizations boost profitability and facilitate sustainable growth. Implementing these solutions strategically can lead to significant improvements in both customer satisfaction and acquisition efficiency.

Voice of customer support

From Onboarding to Advocacy: Using Time to Value to Reduce Customer Churn and Acquisition Costs

The article emphasizes the importance of optimizing time to value (TTV) in reducing customer acquisition costs while enhancing customer retention and advocacy in SaaS models. By improving onboarding processes and leveraging customer success platforms, businesses can address client needs effectively, minimizing churn and fostering loyalty. Implementing strategies such as predictive analytics and engagement programs ultimately leads to sustainable growth and reduced acquisition expenses.

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