Unlocking Hidden Knowledge: What if your documentation isn’t missing…it’s just hiding? 🤔

I’ve lost count of how many times I hear,
“We don’t have enough documentation for AI.”

Here’s the thing: your knowledge lives everywhere — in support tickets, on your website, in emails and Slack threads. It just isn’t packaged as “official” docs…yet.

🕵️‍♂️ Beginning:
A customer once told me they couldn’t adopt AI because their manuals were thin. But their support team was swimming in months of ticket histories and Slack conversations.

🔍 Middle:
We ingested six months of their support data, website content, and internal chats. Using AI, we distilled thousands of unstructured exchanges into concise Q&A pairs — a synthetic knowledge base.
Surprise moment: from that single data pool, we generated 1,730 fully formed knowledge-base articles that covered gaps in their official documentation!

🚀 End:
Now, their AI has the context it needs to answer questions accurately — instantly. No more “insufficient data” roadblocks.

If you believe you don’t have enough docs, look again: your team’s history is your richest source. At Twig, we’ll help you mine every support ticket, Slack thread, and webpage to build a knowledge base that fuels AI success.

Ready to discover your hidden knowledge? Follow me for more insights on AI in customer experience — and let’s turn your “missing docs” into your competitive advantage!

👇 Follow for more AI-driven CX strategies!
👉 #AI #CustomerExperience #KnowledgeManagement #SupportAutomation #Fintech #SyntheticKnowledge #CXInnovation #AIinCX #HiddenData

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