🚀 The Surprise Question That’s Changing Customer Support Forever 🚀

Last week, I sat in a kickoff meeting with a VP of Customer Experience at a fast-growing fintech. Their first question? “Do we need our engineering team to deploy this AI solution?”

I paused—because it’s a question we hear ALL the time. And every time, people brace for a lengthy IT project, weeks of coding, endless tickets…

But here’s the twist: the answer is no. 😲

Beginning:
Imagine expecting a 6-month engineering overhaul just to get AI answering common support questions. That was exactly the look on their faces—equal parts excitement and dread.

Middle:
In reality, nearly every AI deployment we do happens with zero engineering work. Instead, you loop in your IT admin for one simple, one-hour task in week one:
• Grant access to your Zendesk or Salesforce admin console
• Connect OneDrive, Outlook, Confluence, or any other knowledge source

👉 That’s it. One hour. One meeting.

After that, your Customer Experience team owns, tunes, and manages the AI—no engineer required.

End:
When they realized they could launch secure, smart support AI without pulling dev resources off their roadmap, they literally cheered. 🎉

If you’ve ever hesitated because “my engineers are swamped,” it’s time to rethink. Your CX team can be fully self-sufficient—while still tapping into enterprise-grade integrations.

Curious how this playbook scales from startups of 100 to enterprises of 10,000+? Let’s chat. I’m thrilled to share real-world case studies and lessons learned at Twig.

👇 Follow me for more insights on unleashing AI in customer support—no engineering required! 👇

👍 #AI #CustomerSupport #NoCodeAI #Fintech #SelfServeAI #CXInnovation #TwigAI

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