Getting over security concerns for AI deployments

Have you ever watched a customer’s eyes light up with relief when you tell them their data is safe? 🔒

It happened just last week during a demo call. As soon as I mentioned “AI,” one of the first questions out of their IT team was: “What about security?” I get it—trust is everything.

Here’s the story:

Beginning
We dove into how Twig isn’t just another AI tool—it’s SOC 2 compliant. That means we followed every rule in the book, invited a third-party auditor to poke and prod our processes, and passed with flying colors. ✅

Middle
Our IT reviewer asked for the compliance docs, grilled us with pointed questions, and then—surprise!—said our answers were more than satisfactory. No endless back-and-forth, no hidden hoops. Just a clear, repeatable process that most of our customers breeze through. 💨

End
By the time we wrapped up, integration was already underway—and the team was excited to see AI in action, not nervous about it.

If security is holding you back from deploying AI in your support or CX stack, remember: there’s a well-worn path to trust. Reach out, and let’s walk it together. We’ve guided dozens of fintech and SaaS teams through the SOC 2 journey—and we’re here to help you next.

Want more behind-the-scenes insights on securing AI for customer experience? Follow me for tips, stories, and best practices to build trust—and delight—every step of the way. 🚀

🔐🤖💡

#AI #CustomerExperience #Security #SOC2 #Fintech #AICompliance #CX #TrustByDesign #AIAudit #SupportAutomation

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