Ever felt like your AI rollout is stuck before it even begins? Here’s the story of how we cracked the code…

It all started when our senior stakeholder signed off on the AI project. Excitement was through the roof, but… crickets. Without the people doing the day-to-day work, the project ground to a halt. Our senior champion was swamped with meetings, leaving no one to test, tweak, and tell us what was really happening.

That’s when we hit pause and rethought our approach. We built a true “core team”:
👉 A stakeholder to set the vision
👉 One or two operators (support and customer success pros) to live in the tool every day

Suddenly, overnight, feedback flowed. We learned where AI saved minutes—and where it stumbled. We celebrated quick wins, iterated fast on the rough edges, and watched adoption skyrocket.

The lesson? An AI champion is critical, but the real magic happens when your operators own the journey alongside them.

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