I still remember my first day on a support team—heart racing, inbox pinging, not a clue where to start. 😅 My manager handed me a thick binder: “Here’s our playbook. Study it, live it, and lean on it whenever you’re stuck.” That playbook was my north star: what to do, what not to do, and exactly how to handle every curveball a customer could throw.

Fast forward to today: AI is stepping into that very same support role—but without a binder, it’s like sending a rookie into the game blindfolded. 🤖❌

That’s where AI playbooks come in. Imagine giving your AI agent clear rules of engagement: tone guidelines, escalation paths, compliance checkpoints, and do’s-and-don’ts for every scenario. Suddenly, your AI doesn’t just answer questions—it answers them your way, every time.

At Twig, we built a simple, intuitive interface for crafting and maintaining these playbooks. You define the scenarios, set the guardrails, and let your AI support agent shine—all while you sleep. 🌙✨

If you’ve ever onboarded a new team member, you know the power of a solid playbook. Now imagine that same confidence, multiplied at machine speed. That’s the future of customer support.

Curious how it works? Follow me for more insights on AI-powered playbooks, real-world case studies, and step-by-step guides to transform your support team—human and AI alike. 👇

👉 Follow me for the next post where I’ll dive into three unexpected scenarios your AI playbook absolutely needs.

🔥 Let’s build smarter support together! 🔥

#AI #CustomerSupport #Playbooks #AIAgents #SupportTech #FinTech #AIinCX #Automation #TwigInsights

‍