Have you ever tried to reach support at midnight on a Friday and heard…crickets? 🦗

Here’s a quick story:

A few months ago, one of our customers—let’s call her Sarah—hit a wall. She was overseas, stuck on a tricky billing question, and needed help immediately. She emailed, but their support team was off the clock. By the time Monday rolled around, Sarah was frustrated, felt ignored, and almost churned. 😞

That moment got me thinking: Is AI here to steal jobs from support agents? My answer is a resounding no. What AI really does is step in where we can’t be—those late nights, weekends, and holidays—and tackle the heavy lifting that nobody wants to do anyway. 💪🤖

Imagine an AI that:
• Answers 24/7 by pulling from your existing docs, tickets, or Jira—no more hunting for hidden answers
• Handles the repetitive “How do I change my password?” questions in seconds
• Frees up human agents to dive into the real puzzle pieces—the multi-step issues that need empathy, back-and-forth, and creative problem-solving

Suddenly, your support team isn’t bogged down by the small stuff. They’re the heroes solving complex cases, building relationships, and delivering those “wow” moments customers rave about. 🎯✨

So, no—AI isn’t replacing us. It’s rescuing us from the bits that keep us from our best work and ensuring nobody ever feels abandoned at 2 AM again. 🌙💡

Curious how you can build this into your support workflows? Follow me for more insights on using AI to supercharge customer experience—and learn how Twig is making it happen! 🚀

#CustomerSupport #AIinCX #Automation #CustomerExperience #Fintech #SupportTech #AIpowered #AlwaysOn #TwigInsights

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