Resolve 80% of Support Tickets — Automatically
Cut support costs by 40% in weeks — not months. Twig connects to your existing stack and starts resolving tickets from day one, automatically.
100,000+ tickets handled.
Trusted by support teams at —
SOC 2 Type II Certified|No credit card required|Setup in under 30 minutesSee how agents handle any ticket type
Hi, I just noticed I was charged twice for my Pro subscription this month. Can you help me get this sorted out?
Hi Sarah, thanks for reaching out. I found the duplicate charge on your account from March 12th. I’ve already initiated a refund of $49.00 to your card ending in 4821 — you should see it within 3–5 business days. I’ve also flagged this to prevent it from happening again. Is there anything else I can help with?
Agent Decision Flow
Understand Intent
Triage to Scenario
Check Agent Config
Generate Response
Self-Evaluate
Send to Customer
What This Means for You
Duplicate charge resolved in seconds
Your agent pulled up Sarah’s billing history, confirmed the duplicate, and issued the refund — all without a human touching the ticket. This is the kind of L1 work that eats 40% of your team’s day.
Response Time
28s
vs 4hr avg
Cost
$5
vs $15–$30 manual
Availability
24/7
Seasonal Spikes
Handled
70%
Fewer Tickets to Your Team
< 30s
Average First Response
40%
Lower Support Costs
Teams Like Yours, Already Seeing Results
What Powers Your Autonomous Agents
30+ Data Connectors
Robust data connectors handle single sign-on, retries, last load time frames, lookback limiters, and data re-ingestion logic.
Download the AI Agents Playbook
Learn how top CX teams cut ticket volume by 70% with autonomous agents
End-to-End Autonomous CX Coverage
50%less time spent on every support ticket
Twig analyzes 1000s of documents and presents support agents with a customer ready draft in 6 seconds. Agents review, make slight edits and respond to customer tickets.
The ROI Support Leaders See
90%
Faster First Response
From minutes to seconds — customers get answers instantly, not after a queue.
Basis
See how Basis did it →70%
Autonomous Resolution
Tickets resolved without human intervention — your team focuses on what matters.
Avg across 1,200+ agents
Read the case study →40%
Lower Support Costs
A 20-person team saves ~$125K/year. Same quality, fewer escalations.
Avg across customers
See the results →
Your Team, 10x More Productive
Twig handles the repetitive tickets so your team can focus on complex, high-value conversations that drive retention.
- ✓Reduce ticket volume by 70% — without hiring
- ✓Built-in quality checks ensure answers meet your standards before they send
- ✓Automatic escalation to your team when the AI isn't confident
Autonomous Agents for Every Team
For End Users
- ✓Get instant, accurate answers from AI
- ✓Issues resolved without waiting
- ✓Cited sources you can trust
For Support Agents
- ✓AI handles routine tickets autonomously
- ✓Focus on complex, high-value issues
- ✓Review and improve agent behavior
For CX Leaders
- ✓Track autonomous resolution rates
- ✓Deploy in minutes, no IT needed
- ✓Monitor agent confidence and accuracy
Loved by CX teams across 1,200+ agents
Stop Losing Tickets to Slow Response Times
Your customers expect instant answers. Your team deserves to focus on what matters. Twig makes both happen.
SOC 2 Type II|No credit card required|Live in under 30 minutes