The API to Add AI Answers,
‍Insights & Actions to your App

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💡 Use our Agent Builder to build AI agents that can answer questions, analyze data & take actions
💡 Integrate with you application or your private AI with our MCP Server and REST API
💡 Production grade AI agent support 30+ data connectors, strategies and evals

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What makes Twig unique?

Validate answers on 7 dimensions

Every question and answer is validated on 7 dimensions, detecting hallucination, missing data, user feedback and lacking answer quality

Learn from user feedback

User and AI feedback is captured across every interaction. Tiggers workflows to improve improve answer quality at every question.

Drive issues to closure

Workflows treat eat flagged question with importance, questions stay in "needs attention" until relevant actions are taken.

Create unique AI behaviours that make your role

Find questions that need attention, take actions, review outcome and drive better answer quality everyday

Oversee progress with a quality workbench

Find questions that need attention, take actions, review outcome and drive better answer quality everyday

End to End Coverage of the CX workflow

50% less time spent on every support ticket

Twig analyzes 1000s of documents and presents support agents with a customer ready draft in 6 seconds. Agents review, make slight edits and respond to customer tickets.

Chatbots work 24/7

Embed Twig's AI chatbot on your website, help center or api docs. Chatbots can be customized to look and feel like your website and help customers 24/7.

Works across apps with browser ext

Browser extension works across all apps. Less context switch means more adoption. Gmail and MS Outlook extension helps you use when responding to customer emails.

ZenDesk native app

While your support agents are reading the customer question, Twig silently analyzes thousands of documents and prepared a customer ready draft.

Hybrid inbox lets you work along side AI

Its not AI or humans, its always AI + Humans to offer great customer experience.Twig's hybrid inbox lets you add additional information to AI answers.

Take actions by chating with AI

Twig converts your requests into API calls that can take actions, like fetching user specific information or starting a work

Instant responses for user questions

Users don't have to log a ticket and wait for an answer, let Twig gives a anwer instantly. While your agents can jump in and add additional information if they need.

Factual answers you can rely on

Twig provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

Personalize AI in your own style

Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

Ecosystem Data goes beyond your internal docs

Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

Knowledge Base built in

Create templated responses and macros to provide contextual responses with the built-in knowledge base module.

Drive agent productivity with an eagles view

Detailed analytics helps admin users analyze usage across CX teams, driving agent productivity.

Fast deployments with zero IT Support

Twig AI is fully managed from the UI, with the Twig team helping you get started and achive high accuracy rates. Most deployments require no IT support.

Insights to monitor customer experience

Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.

"I was told what we wanted was infeasible by other vendors. Twig has saved us 100s of hours in operational time and improved reliability doing so."

Jennifer Schaen
SVP, Customer Experience

"Twig AI helped us get a first response rate by 35% with no extra effort by the support agent"

Zach Johnson
Head of Success CX

The API to Add AI Answers,
‍Insights & Actions to your App

Hire an

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