What Are AI Hallucinations in Customer Support?
AI hallucinations are false information generated by AI systems, posing major risks to customer support accuracy and brand reputation.
March 29, 2026 · 11 min read
What Do Enterprise Buyers Need in AI Support? Top 5
5 things enterprise buyers demand before signing AI support: SOC 2, data residency, PII protocols, audit logs, escalation guardrails.
March 29, 2026 · 13 min read
Why Deflection Rate Is a Vanity AI Support Metric
Deflection rate is a vanity AI metric — it doesn't show if problems were solved. Resolution rate + CSAT are the numbers that matter.
March 29, 2026 · 11 min read