AI Medspa Receptionist — 24/7 Patient Scheduling & Inquiries
AI medspa receptionist that answers patient inquiries in seconds, books consultations automatically, and works nights & weekends — for less than the cost of front-desk staff.
Starts at $449 /month · HIPAA-compliant under BAA, unlimited concurrent calls
TL;DR
Sera handles patient calls and inquiries 24/7 for medspas and clinics — booking consultations, treatment appointments, and follow-ups. Practices typically convert 30–50% more inbound inquiries into booked consultations and eliminate after-hours voicemail.
Why Medspa teams use Twig
Sera, Twig's AI receptionist for medspas and aesthetic clinics, answers every patient call live, books consultations and treatment appointments, handles pricing and intake questions, and works 24/7 — including nights and weekends when most consult requests come in. Medspas using Sera typically convert 30–50% more inbound inquiries into booked consultations.
Key Takeaways
- ✓Answers patient calls in under 2 seconds — including after-hours and weekend inquiry spikes
- ✓Books consultations and treatment appointments into Boulevard, Mindbody, AestheticRecord, and Nextech
- ✓Handles treatment pricing ranges, package questions, and pre-visit intake
- ✓Texts back every missed caller within 30 seconds with a booking link
- ✓Works nights, weekends, and lunch — when 40%+ of consult requests currently get voicemail
- ✓Costs less than hiring even a part-time receptionist
Medspa Support Challenges
Aesthetic patients shop on evenings and weekends — when your front desk is closed
Missed-call voicemails rarely convert; patients book with the competitor who answered first
Repetitive pricing and treatment questions consume front-desk time
Hiring and training estheticians-turned-receptionists is slow and expensive
Existing answering services don't book treatments or handle clinical intake
How Sera handles a typical medspa call
A prospective patient calls at 8:14pm after seeing your Instagram:
- Sera answers on the second ring with your clinic name
- Identifies interest in a Botox consultation
- Pulls available consult slots from Boulevard / Mindbody / AestheticRecord
- Books a 30-minute consult for Thursday 11am
- Sends confirmation text + pre-visit intake form
- Logs the new patient in your system
The next morning your front desk sees a confirmed new-patient consultation. Without Sera, that 8pm call would have hit voicemail and the patient would have booked with the next clinic that answered.
What Sera covers for medspas
Consultation booking — Books consultations for Botox, filler, laser, body contouring, microneedling, and other treatments. Sends intake forms and confirmation texts automatically.
Treatment scheduling — Books follow-up treatments and packages into your scheduling system. Handles "I need to reschedule my appointment" calls without involving front desk.
Pricing & treatment questions — Answers common pricing range questions ("how much is Botox per unit?") using your published pricing. Routes complex questions to your clinical team.
After-hours & overflow — Picks up evening and weekend inquiries when most aesthetic patients are researching. Eliminates voicemail across all channels.
Why medspas choose Sera over hiring
The aesthetic industry runs on speed-to-lead. A patient who calls at 7pm and gets voicemail will book with the next clinic that picks up. Sera answers every call live, books the consult immediately, and doesn't take PTO. The recovered consultation revenue typically pays back the system within the first month.
Frequently Asked Questions
How does an AI medspa receptionist work?
Sera answers every incoming call using a natural voice agent trained on medspa front-desk conversations. She identifies the caller's interest (Botox, filler, laser, body contouring, etc.), books a consultation or treatment appointment into your scheduling system, answers pricing range questions, and routes complex clinical questions to your team.
Does Sera integrate with Boulevard, Mindbody, or AestheticRecord?
Yes. Sera reads live availability from Boulevard, Mindbody, AestheticRecord, Nextech, Symplast, and other common medspa scheduling platforms — books the appointment, sends confirmation, and logs the patient in your system.
Can AI patient scheduling work for aesthetic clinics?
Yes — and aesthetic clinics are an ideal fit because patient inquiries are high-volume, time-sensitive, and consultation-led. Sera handles the entire booking flow from initial inquiry to confirmed consultation without front-desk intervention.
Will patients know they're talking to AI?
Sera uses a natural conversational voice — most patients don't notice. We always disclose AI use if asked directly. Patient satisfaction is typically equal to or better than a busy front desk because there's no hold time and the appointment is confirmed in one call.
How does this compare to an answering service?
Traditional answering services take a message and forward it — patients still have to call back. Sera actually books the consultation in real time, sends intake forms, handles pricing inquiries, and only escalates clinical questions to your team.
What about HIPAA and patient privacy?
Sera operates under a Business Associate Agreement (BAA) for HIPAA compliance. All call audio and transcripts are encrypted in transit and at rest, with access controls and audit logs. We never use patient data to train models.
