The AI medspa receptionist that books consults 24/7.
Sera answers your phones, website chat and texts in the evenings and on weekends, when clients actually shop. She books consults and treatments, answers pricing and package questions from your menu, and sends anything clinical to your providers.
From $49/mo · 15-day free trial, voice included · No sales call
Caller
Hi! How much is Botox for forehead lines? And do you have anything Saturday?
Sera
Forehead treatments usually run $250–$400 depending on units — your injector confirms at the visit. Saturday I have 11:00 or 1:30.
Caller
11 please. It's my first time.
Sera
Booked for a first-visit consult and treatment at 11. I'm texting your confirmation and intake form now.
Consult booked, intake sent, provider notified
Try it right now
Call (650) 795-7838 and ask to book a filler consult.
That's Sera, live. Same agent your clients would reach — no form, no sign-up.
Clients shop at 9pm. Your front desk went home at 6.
Evening and weekend inquiries go unanswered
Aesthetic clients research after work and on weekends. By Monday morning they've booked with whoever answered first.
The same pricing questions, all day
"How much is a syringe of filler?" "Do you have a membership?" "Is laser painful?" Your coordinators answer them between checkouts.
Voicemail doesn't convert
A client who wanted a consult rarely leaves a message — and the ones who do are hard to reach on the callback.
The front-desk work of a medspa, covered.
Sera works from your own menu — treatments, price ranges, packages, providers and policies — and stays inside the booking and admin work a coordinator would hand to anyone on the team.
Consult & treatment booking
Books consults and treatments — injectables, laser, facials, body — with the right provider and appointment length.
Pricing, packages & memberships
Gives the price ranges you set, explains packages and memberships, and makes clear the provider confirms the plan at the visit.
Intake & prep instructions
Sends your intake forms and pre-treatment instructions with the confirmation, so first visits start on time.
Reschedules & cancellations
Moves appointments, applies your cancellation policy wording, and offers the freed slot to the next client.
Missed-call text-back
Texts anyone whose call you couldn't take, so an evening inquiry gets a reply instead of a voicemail beep.
Hand-off to your team
Sends clinical, post-treatment or complaint calls to the right provider or manager with a summary.
From $49/mo · No credit card
One coordinator. One record. Every channel.
Phone, website chat, text or email, it's the same Sera with the same memory — so a client who chatted on Sunday doesn't start over when they call on Monday.
Phone
Forward your main line, or just overflow and after-hours. Sera answers on the first ring.
Website chat
A chat on your site that books a consult at 10pm instead of a contact form.
Text
Confirmations, intake links and replies to clients who text the spa.
Answers routine questions in the spa inbox and routes the rest.
Bookings and notes where your team already looks.
Appointments land in your booking system or calendar; conversation notes go to your inbox or CRM.
- Gmail
- HubSpot
- Salesforce
- Slack
- All integrations →
Live the same day.
Step 1: Forward your line
Point your main number, overflow or after-hours line at Sera. Add the chat to your website with one snippet.
Step 2: Sera learns your menu
Treatments, price ranges, providers, packages, hours and policies. Paste your website and fill in the gaps.
Step 3: Live same day
Most spas are answering calls in under 30 minutes. Adjust what she books and escalates any time.
From $49/mo · No credit card
Guardrails & trustShe books treatments. She doesn't prescribe them.
No medical advice
Sera doesn't decide whether a client is a candidate, recommend a treatment plan or handle complications. Those go to your providers.
Not for health information (yet)
Twig is SOC 2 Type II certified but not HIPAA compliant yet and doesn't sign BAAs, so Sera shouldn't collect protected health information. Keep her to booking, pricing and general treatment questions.
Your escalation rules
You decide what goes straight to a person — post-treatment concerns, refunds, unhappy clients — and every conversation has a full transcript.
SOC 2 Type II
Independently audited security controls. Encryption in transit and at rest. Your data is never used to train shared models.
What are missed inquiries costing your spa?
Plug in your own numbers. This is an estimate, not a promise.
Calls and chats that hit voicemail, evenings or weekends.
Share of answered inquiries that book a consult or treatment.
Average revenue from a new client's first visit.
Est. revenue recovered
$7,794/ mo
~17.3 new clients a month
About 159× what Sera costs.
Estimate only. Assumes ~4.33 weeks per month and that Sera answers every one of those inquiries. Revenue shown is first-visit spend only, not repeat or membership revenue. Actual results depend on your menu, pricing and schedule.
From $49/mo. Pay when she's paying for herself.
Every plan starts with a 15-day free trial, voice included. No credit card.
Starter
$49/ month
Sera on your phone line and your website, for less than one missed customer.
- 500 AI chats a month
- Voice minutes included
- Live in under 30 minutes
- Cancel anytime
Growth
$499/ month
For busy front desks: more chats, more voice minutes, full automation.
- 2,000 AI chats + 300 voice minutes
- Booking, missed-call recovery, human handoff
- Multi-language support
- Advanced analytics and priority support
Appointment booking, missed-call text-back, live transfers and multi-language conversations are included on Growth and above.
From $49/mo · No credit card
Sera vs. the other ways to cover the phones
Generic categories, not vendors. Costs are typical ranges — your market will vary.
| Sera | Hire a coordinator | Live answering service | Enterprise AI receptionist | |
|---|---|---|---|---|
| Cost | From $49/mo | ~$3,000–$4,500/mo loaded | Per-minute or per-call billing | Custom quote via sales |
| 24/7 coverage | Yes | Business hours | Yes | Yes |
| Books evening & weekend consults | Yes, into your schedule | No | Takes a message | Varies |
| Answers pricing from your menu | Yes, your ranges | Yes | Rarely | Varies |
| Setup time | Same day | Weeks to hire + train | Days to script | Weeks of implementation |
| Contract | Monthly, cancel anytime | Employment | Often monthly minimums | Typically annual |
Scroll the table sideways →
What spa owners ask first.
How does an AI medspa receptionist work?
Sera answers your calls, website chat and texts in a natural voice. She works out what the client is interested in, books a consult or treatment with the right provider, answers pricing from the ranges you set, and routes clinical questions to your team.
Does Sera integrate with Boulevard, Mindbody, or AestheticRecord?
Sera checks live availability and books in the booking system or calendar you connect. Platforms vary, so tell us yours before you start and we'll confirm whether Sera books straight into it or sends each booking to your team to enter.
Can AI patient scheduling work for aesthetic clinics?
Yes. Aesthetic inquiries are high-volume, come in evenings and weekends, and usually start with a consult — exactly the booking work Sera handles from first question to confirmed appointment.
Will patients know they're talking to AI?
Sera speaks naturally and doesn't read a rigid script, and she'll say she's an AI assistant if asked. The best way to judge is to hear her: call (650) 795-7838.
How does this compare to an answering service?
An answering service takes a message and your team still has to call back. Sera books the consult in the same conversation, sends your intake forms, answers pricing from your menu, and only escalates clinical questions.
What about HIPAA and patient privacy?
Twig is SOC 2 Type II certified. Twig is not HIPAA compliant yet and doesn't sign Business Associate Agreements (BAAs), so Sera shouldn't be used to collect protected health information. Keep her to booking, pricing and general treatment questions, and route anything clinical to your team. Your data is encrypted in transit and at rest and is never used to train shared models.
Stop sending Saturday clients to voicemail.
Sera answers your phones, chat and texts tonight. From $49/mo · 15-day free trial, voice included · No sales call.
SOC 2 Type IICancel anytime
