The AI receptionist that keeps your LOs' pipelines full.
Sera answers every purchase and refi inquiry by phone, chat, text and email — nights and weekends included. She qualifies the borrower, books them with the right loan officer, and answers file-status questions, without ever quoting a rate.
From $49/mo · 15-day free trial, voice included · No sales call
What are missed borrower calls costing you?
Plug in your own numbers. This is an estimate, not a promise.
Purchase and refi inquiries that hit voicemail, overflow or after hours.
Share of answered inquiries that become a funded loan.
Your average origination revenue per closed loan.
Est. origination revenue recovered
$10,392/ mo
~2.6 funded loans a month
About 212× what Sera costs.
Estimate only. Assumes ~4.33 weeks per month and that Sera answers every one of those inquiries. Actual results depend on your lead mix, rate environment and pull-through.
From $49/mo. Pay when she's paying for herself.
Every plan starts with a 15-day free trial, voice included. No credit card.
Starter
$49/ month
Sera on your phone line and your website, for less than one missed customer.
- 500 AI chats a month
- Voice minutes included
- Live in under 30 minutes
- Cancel anytime
Growth
$499/ month
For busy front desks: more chats, more voice minutes, full automation.
- 2,000 AI chats + 300 voice minutes
- Booking, missed-call recovery, human handoff
- Multi-language support
- Advanced analytics and priority support
Appointment booking, missed-call text-back, live transfers and multi-language conversations are included on Growth and above.
From $49/mo · No credit card
What a day at the front desk sounds like.
Four calls your lending shop gets every week, and how Sera handles each one.
An accepted offer on a Saturday night
A buyer needs a pre-approval fast. Sera qualifies the purchase, books a loan officer and sends the document list. She never quotes rates or terms.
Caller
Hi, our offer just got accepted and we need a pre-approval letter fast.
Sera
Congratulations! Is this a purchase with a conventional, FHA or VA loan in mind, and roughly what's the price?
Caller
Conventional, about $480,000. Closing in 30 days.
Sera
Got it. I've booked you with Dana, one of our loan officers, Monday at 9am, and texted you the list of documents to have ready.
Qualified purchase lead booked with a loan officer
“Is it worth refinancing?”
A homeowner asks about rates. Sera doesn't quote them. She captures the loan details and goals and books the right loan officer to run the numbers.
Visitor
What's your rate on a 30-year refi right now? Trying to see if it's worth it.
Sera
A loan officer can quote that for your situation. What's your current balance and rate, and are you looking to lower the payment or take cash out?
Visitor
About $310k left at 7.1%. Just want a lower payment.
Sera
Thanks. I've booked you with Marcus tomorrow at 11am to walk through your options.
Refi lead qualified and booked, with no rate quoted
“Where is my file?”
A borrower mid-application wants an update. Sera explains the stage in general terms and hands off to their processor with a summary.
Caller
We submitted everything last week. Where is our loan in underwriting?
Sera
Underwriting usually reviews the file and may ask for a few more documents. Can I have your name and property address so I reach the right processor?
Caller
Jordan Lee, 88 Cedar Lane.
Sera
Thanks, Jordan. I'm transferring you to Alicia, your processor, now. She'll have your question in front of her.
Warm transfer to the processor with a summary
A first-time buyer asks about VA loans
Sera explains the programs you offer and what documents to gather, then collects the basics so the loan officer picks up a file that's already started.
Visitor
I'm a veteran buying my first home. Do you do VA loans? What do I need?
Sera
Yes, we offer VA loans. You'll want your Certificate of Eligibility, recent pay stubs, two years of W-2s and bank statements.
Visitor
I don't have my COE yet.
Sera
A loan officer can help you request it. Can I take your name and best number and book a quick call this week?
Application basics collected and a consultation booked
What our customers say
What lenders ask first.
How does an AI receptionist for mortgage lenders work?
Sera answers your calls, website chat, texts and email. She works out whether the borrower is buying, refinancing or already in process, collects the details your LOs need, and books a consultation or routes them to the right person. Most teams are live the same day.
Will Sera quote rates or tell a borrower they qualify?
No. Sera never quotes rates, promises terms or makes credit decisions. She captures the inquiry and hands rate and eligibility questions to a licensed loan officer.
Can she answer "where's my file?" calls?
She explains what each stage of the process involves and routes anything that needs a processor or underwriter to the right person with the borrower's details, so your team doesn't have to triage the call.
Does Sera connect to our LOS?
Qualified leads and transcripts go to your CRM, and bookings go to your LOs' calendars. LOS systems vary, so tell us yours before you start and we'll confirm how leads get into it.
Can borrowers tell they're talking to AI?
Sera speaks naturally and doesn't read a rigid script, and she'll say she's an AI assistant if asked. The best way to judge is to hear her: call (650) 795-7838.
