Twig + Gmail
Twig connects to Gmail to process incoming support emails and resolve them autonomously using AI agents.
What is Twig + Gmail?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + Gmail integration connects your Gmail workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside Gmail.
What Twig Does with Gmail
✓Auto-resolve support emails received via Gmail
✓Ingest email thread context for accurate responses
✓Draft and send responses autonomously
✓Escalate complex emails to human agents
How It Works
Connect your Gmail or Google Workspace account
Configure which email labels or addresses to monitor
AI agents process and resolve incoming support emails
Why Teams Use Twig with Gmail
Many support teams still receive a significant portion of requests via email. Twig connects to Gmail and processes incoming support emails, resolving routine requests autonomously and escalating complex issues to human agents with full thread context.
Related Integrations
Frequently Asked Questions
Can Twig send email replies automatically?
Yes. Twig can draft and send email responses autonomously for tickets it is confident about. Low-confidence emails are escalated to your team for review.
