Twig + Confluence
Twig ingests Confluence pages and spaces as knowledge sources, enabling AI agents to answer customer questions using your team's internal documentation.
What is Twig + Confluence?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + Confluence integration connects your Confluence workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside Confluence.
What Twig Does with Confluence
✓Ingest Confluence spaces and pages as AI knowledge sources
✓Automatically sync when Confluence content is updated
✓Cite original Confluence pages in AI responses
✓Support for Confluence Cloud and Data Center
How It Works
Connect your Confluence workspace
Select the spaces and pages to ingest
Twig uses Confluence content to answer customer questions accurately
Why Teams Use Twig with Confluence
Your support team's best answers often live in Confluence — product docs, troubleshooting guides, internal runbooks. But customers do not have access to Confluence, and agents waste time searching through pages to find the right answer.
Twig ingests your Confluence documentation and uses it as a knowledge source for AI agents. When a customer submits a ticket, Twig retrieves the relevant Confluence content, generates an accurate response, and cites the original page.
Related Integrations
Related Use Cases
Frequently Asked Questions
Does Twig stay in sync with Confluence updates?
Yes. Twig automatically re-indexes Confluence content when pages are created or updated, ensuring AI responses always reflect your latest documentation.
Can I choose which Confluence spaces to connect?
Yes. You select specific spaces and pages to ingest. Twig only uses the content you authorize — keeping sensitive internal docs separate from customer-facing AI responses.
