Twig + Jira
Twig integrates with Jira to ingest issue data and project documentation, enabling AI agents to answer questions about engineering workflows and known issues.
What is Twig + Jira?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + Jira integration connects your Jira workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside Jira.
What Twig Does with Jira
✓Ingest Jira issues and project data as knowledge
✓Answer questions about known bugs and feature requests
✓Link customer tickets to related Jira issues
✓Support for Jira Cloud and Data Center
How It Works
Connect your Jira workspace
Select projects to ingest
AI agents reference Jira data when resolving tickets
Why Teams Use Twig with Jira
When customers report issues, agents often need to check Jira to see if a bug is already known or a fix is in progress. Twig ingests your Jira project data and uses it to answer these questions automatically — saving agents from context-switching between helpdesk and project management tools.
Related Integrations
Related Use Cases
Frequently Asked Questions
Can Twig tell customers about known bugs tracked in Jira?
Yes. Twig ingests Jira issues and can inform customers about known bugs, their status, and expected resolution timelines based on your Jira data.
