Twig + Guru
Twig ingests Guru cards and boards as knowledge sources, enabling AI agents to answer questions using your team's verified knowledge.
What is Twig + Guru?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + Guru integration connects your Guru workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside Guru.
What Twig Does with Guru
✓Ingest Guru cards and boards as AI knowledge
✓Automatic sync when Guru content is updated
✓Cite original Guru cards in AI responses
✓Support for verified and trusted content
How It Works
Connect your Guru workspace
Select boards and collections to ingest
AI agents use Guru content to resolve customer tickets
Why Teams Use Twig with Guru
Guru is built for teams that value verified, up-to-date knowledge. Twig connects to Guru and uses your verified cards as a primary knowledge source for AI agents — ensuring that customer responses are grounded in your most trusted, current information.
Related Integrations
Frequently Asked Questions
Does Twig respect Guru's verification status?
Yes. Twig can prioritize verified Guru cards over unverified content when generating responses, ensuring AI answers are grounded in your team's most trusted knowledge.
