Twig + OneDrive
Twig connects to OneDrive to ingest documents and files as knowledge sources for AI agent responses.
What is Twig + OneDrive?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + OneDrive integration connects your OneDrive workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside OneDrive.
What Twig Does with OneDrive
✓Ingest Word, Excel, PowerPoint, and PDF files
✓Selective folder ingestion
✓Automatic sync when files are updated
✓Support for OneDrive for Business
How It Works
Connect your Microsoft 365 account
Select folders to ingest
AI agents use document content for ticket resolution
Why Teams Use Twig with OneDrive
For Microsoft-first organizations, OneDrive holds critical documentation. Twig connects to OneDrive and ingests your documents as knowledge sources, enabling AI agents to resolve customer tickets using your team's existing content.
Related Integrations
Frequently Asked Questions
Does Twig work with OneDrive for Business?
Yes. Twig connects to OneDrive for Business via Microsoft 365, ingesting documents from your selected folders as AI knowledge sources.
