Twig + PostgreSQL
Twig connects to PostgreSQL databases to retrieve structured data, enabling AI agents to answer questions using live business data.
What is Twig + PostgreSQL?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + PostgreSQL integration connects your PostgreSQL workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside PostgreSQL.
What Twig Does with PostgreSQL
✓Query PostgreSQL databases for real-time customer data
✓Look up order status, account details, and subscription info
✓Combine database data with knowledge base content for complete answers
✓Read-only access with parameterized queries for security
How It Works
Connect your PostgreSQL database with read-only credentials
Define the queries AI agents can run
AI agents query live data when resolving customer tickets
Why Teams Use Twig with PostgreSQL
When customers ask about their order status, subscription tier, or account details, AI agents need access to live data. Twig connects to your PostgreSQL database and runs pre-defined read-only queries to retrieve the information needed to resolve tickets accurately.
Related Integrations
Frequently Asked Questions
Is the PostgreSQL connection secure?
Yes. Twig uses encrypted connections and read-only credentials. AI agents can only run pre-defined parameterized queries — they cannot modify data or run arbitrary SQL.
