Twig + REST API
Twig's REST API connector lets AI agents pull data from any HTTP endpoint, enabling custom integrations with internal tools and third-party services.
What is Twig + REST API?
Twig is an autonomous AI support platform that triages, self-evaluates, and resolves customer support tickets by integrating with tools like Zendesk and Salesforce. The Twig + REST API integration connects your REST API workspace to Twig's Autonomous AI Support platform, enabling AI agents to resolve tickets directly inside REST API.
What Twig Does with REST API
✓Connect AI agents to any HTTP/REST endpoint
✓Pull data from internal tools and custom applications
✓Configure authentication (API keys, OAuth, headers)
✓Define request/response schemas for structured data retrieval
✓Combine custom API data with other knowledge sources
How It Works
Define your API endpoints and authentication
Configure request templates and response schemas
AI agents call your APIs when resolving tickets
Why Teams Use Twig with REST APIs
Every team has internal tools and custom applications that hold critical business data. Twig's REST API connector lets AI agents pull data from any HTTP endpoint — whether it is an internal billing system, a custom CRM, or a third-party service — and use it to resolve customer tickets.
Related Integrations
Frequently Asked Questions
What authentication methods does the REST API connector support?
Twig supports API key headers, OAuth 2.0, Bearer tokens, and custom header authentication for REST API connections.
Can Twig call multiple APIs per ticket?
Yes. AI agents can call multiple configured APIs in a single ticket resolution workflow, combining data from different sources for a complete answer.
