Slack App

Query Twig agents from Slack channels and DMs.

Overview

Features:

• Mention @TwigBot in channels to query
• DM TwigBot for private queries
• Slash command /twig ask [question]
• Thread-based conversations (context maintained)
• Citation links to source docs

Plan requirement: Pro or Enterprise
Slack requirement: Workspace admin to install app

Installation

Install from Slack App Directory

1. Go to slack.com/apps → search "Twig AI"
2. Click Add to Slack
3. Select workspace
4. Review permissions:
   • chat:write (send messages)
   • channels:history (read channel messages)
   • commands (slash commands)
5. Click Allow
6. Configure in opened browser tab:
   • Twig API Key: From Settings → API Keys
   • Default Agent: Select from dropdown
7. Click Complete Setup

Expected result: @TwigBot appears in Apps list

Installation time: ~3 minutes

Usage

Mention in Channel

@TwigBot what is the API rate limit?

Expected response (~2-5s):

The API rate limit is 100 req/min for Pro accounts.

Sources:
• API Documentation > Rate Limits

Direct Message

1. Click TwigBot in Apps
2. Send message: "How do I reset my password?"
3. Receive response with citations

Slash Command

/twig ask what are the pricing tiers?

Response: Same as mention, visible only to you (ephemeral)

Configuration

Location: Slack Workspace Settings → Apps → Twig AI → Configure

Settings:

• Default Agent: Which agent to use (dropdown)
• Allowed Channels: All or specific channels (multi-select)
• Response Style: Concise, Standard, Detailed
• Show Citations: Toggle
• Notifications: DM when mentioned

Troubleshooting

Bot Not Responding

Symptom: @TwigBot mentioned but no response

Diagnostic:

1. Check bot in channel members (if not, add: /invite @TwigBot)
2. Verify app installed (Slack Settings → Apps → check "Twig AI" listed)
3. Check API key valid (reconfigure if expired)

Fix: Add bot to channel or reinstall app

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"Agent not found" Error

Cause: Agent ID invalid or deleted in Twig

Fix: Slack Settings → Apps → Twig AI → Configure → select different agent

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Slow Responses (>30s)

Cause: Agent using Cypress strategy or complex query

Fix: Switch agent to Cedar or Redwood for faster responses

Constraints

• Rate limit: 50 messages/min per workspace (Slack imposed)
• Response length: Max 3,000 chars (Slack message limit, truncates if longer)
• File uploads: Not supported in Slack app (use web UI)
• Thread depth: Max 10 turns per thread (context window limit)

When This Doesn't Apply

Enterprise Grid: Multi-workspace Slack requires Enterprise plan configuration. Contact support@twig.so.

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Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the ask query parameter:

GET /dev/product/plugins/slack-app.md?ask=<question>

The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.